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PRIVACY POLICY

Purpose, extent, and application

Terra Ttrove (“Company,” “we,” “our,” “us”) values individual privacy and is dedicated to safeguarding it. This Privacy Policy (“Policy”) outlines how we gather, utilise, disclose, and transfer Personal Information (as defined below) through platforms controlled by the Company, including (website) and mobile sites/applications (collectively referred to as “Platforms”). This policy pertains to individuals who browse, access, or provide information on or through the Platform, or whose information the Company otherwise collects, receives, or processes in connection with the offer and sale of its products (“Products”) (collectively referred to as “Customers,” “you,” “your”). It ensures compliance with applicable laws and regulations.

By accessing and/or using our Platform and providing information as explained in this Policy, you consent to the collection and use of the disclosed information in accordance with this Policy. This includes your consent to share your information as per this Policy. We encourage you to carefully read and understand this Policy regarding the collection, use, and disclosure of your information. If you are uncomfortable with any terms or policies described herein, you may choose to discontinue using the Platform.

Additionally, you agree and consent to receive all communications related to our services on the mobile number provided to the Company. This includes instances where the mobile number is registered under the DND/NCPR list as per the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”). Despite your registration with the National Do Not Call Registry, you express your interest and provide informed consent to receive communications (including commercial communications) related to the Company’s services. You confirm that no communication from the Company or on its behalf shall be construed as Unsolicited Commercial Communication under Regulation 2(bw) of the TRAI Regulations. You have specifically opted to receive communications on the provided mobile number.

For the purpose of this Policy, “Personal Information” refers to any information related to you that, either directly or indirectly, individually or in combination with other available or likely-to-be-available information, can identify you. This information is submitted to and/or collected over the Platform and maintained by the Company in an accessible form. Notably, any information freely available or accessible in the public domain or provided under the Right to Information Act, 2005, or any other prevailing law is not regarded as Personal Information under this Policy.

How do we collect your personal information?

We communicate with you through various channels, such as our Platform, email, phone, or text messaging on your mobile phone, with a preference for email due to its lower environmental impact. These communications involve both providing information to you and receiving information from you. We collect and receive Personal Information in the following ways:

1. Submission on our Platform:

When you voluntarily register on our Platform, we collect and store the Personal Information you provide. This includes data entered into registration forms, orders for Products, participation in events, and interactions through sponsored social media platforms. Information submitted may include your name, postal address, email address, and other details relevant to registration, orders, newsletters, offers, customer care inquiries, or surveys. You have the option to choose not to provide certain information, but this may limit your use of the Platform or specific features.

2. Automated Collection:

We automatically collect and store certain information when you interact with us. This includes details of your Platform usage, interaction with content, and services. Various technologies like cookies, Internet tags, and web beacons help in collecting unidentifiable information. Your Internet browser transmits some of this information, such as the URL of the website visited and the browser version used. Passive information collection technologies enhance the Platform’s functionality, facilitating better service, site customization, statistics compilation, trend analysis, and overall Platform administration and improvement. Certain features may not work without the use of passive information collection technologies. Information collected by these technologies does not identify you without additional identifiable information. Additionally, we may receive and store information about your location and mobile device, including a unique device identifier.

3. Third-parties:

Information about you may be obtained from other sources, such as updated delivery and address information from third parties. This information is used to correct records and improve the efficiency of your future purchases. We may also receive data from third parties featuring our Products or promotional offers if you opt-in to receive information. Participation in third-party applications or social media sites may allow us to collect Personal Information, including usage details. Information received from third parties, like marketing-related or demographic details, enhances our ability to tailor content and offer Products we believe may interest you. It’s important to note that we are not responsible for the privacy practices of third-party websites that we do not own, manage, or control.

What type of personal information do we gather?

The company restricts its data collection to the information necessary for accurate service provision, processing product orders, issuing refunds, and ongoing enhancement of our products and services. The categories of personal information collected and processed include:

– Date of birth, language preference, and location.
– Open data and public records, such as information openly available on the Internet about you.
– Names of individuals to whom purchases have been shipped, including addresses and telephone numbers, as well as IP addresses.
– Information about your Product interests and, in certain situations, your opinions and individual preferences.
– Financial information such as bank account or credit card details, debit card information, or other payment instrument details, along with passwords for accessing our Platform and availing our Products.
– Records of your Product interests and information acquired from our potential future affiliates.
– Phone numbers used to contact our customer service.ay include your name, postal address, email address, and other details relevant to registration, orders, newsletters, offers, customer care inquiries, or surveys. You have the option to choose not to provide certain information, but this may limit your use of the Platform or specific features.

Additionally, we may collect and utilise technical data and related information, including but not limited to technical details about your device, system, application software, and peripherals. This information is periodically gathered to facilitate software updates, provide product support, and deliver other services related to the platform, if applicable.

For What Purpose is the Personal Information Collected?

Your Personal Information may be used by the business for:

 

  • To confirm your personality;
  • To complete the product transactions and purchases;
  • To communicate with you regarding your Platform activities and account;
  • To pursue our bulletin, answer a study or promoting correspondence;
  • To permit us to more readily serve you in answering your solicitations;
  • Respond to feedback in the form of reviews, comments, or other forms;
  • Manage a survey, contest, or other feature on the site;
  • To solicit Product ratings and reviews;
  • Circle back to you after correspondence (live visit, email or telephone requests);
  • Allowing you to share activities on your social media pages and log in with a social media account;
  • Adhere to our policies, procedures, and legal obligations, including adhering to applicable industry standards and enforcing our terms and conditions;
  • Contributing to our understanding of your shopping habits;
  • Conducting marketing and performance research to help us improve your shopping experiences and product offerings, benchmark our performance, and measure our customer service;
  • Send correspondence connected with request updates and offers through email, SMS, and web-based entertainment channels;
  • To better understand and serve you, conduct internal research on the demographics, interests, and behaviour of our Customers;
  • Providing you with exclusive offers on the Platform, tailor content and advertisements, improve the Platform for you and/or for internal business purposes, and provide you with the Platform;
  • Analyze trends, monitor the movements of the Customer’s website pages, and assist in identifying you and your shopping cart for aggregate use;
  • Determining which of our store locations have our products that are closest to you, make promotional offers, and give you our products;
  • Any illegal activities, suspected fraud, or violations of the Company’s terms and conditions in any jurisdiction; prevent, detect, investigate, and take action against crimes (including but not limited to fraud and other financial crimes);
  • Obtain professional or legal counsel in relation to legal proceedings, as well as establish, exercise, or defend legal rights in connection with legal proceedings (including any potential legal proceedings);
  • comply with any law, rule, legal process, or enforceable government request that may be applicable.

The legal basis for our collection of your Personal Information is as follows:

  1. Execution of a Contract: a portion of the Individual Data handled is performed on the premise that it is vital for the presentation of our concurrence with you. When we use your Personal Information to deliver the Products you’ve ordered from our Platform, this is an example.
  2. A valid interest: Where we send you marketing information about our products and communicate with you to better serve you are examples of legitimate interests.
  3. Fulfilment of a Legal Requirement: It is necessary for certain types of processing to enable us to comply with a legal requirement. An illustration of this would be the point at which we are expected to hold business records for fixed timeframes to agree with neighbourhood legitimate prerequisites.
  4. Consent: At last, in specific restricted circumstances, we depend on your agreement to handle your Own Data. When we need your permission to collect or use certain personal information, we ask you for it when you provide it, and we will only use it if we have your permission. You can pull out your assent, according to this Arrangement where relevant, by sending an email to <mail id>.

Based on how you use the Platform, we may also gather aggregated and anonymized data. The anonymized or collected data isn’t Private Data since we can’t re-distinguish you utilising any means accessible to us from that anonymized or accumulated data. The anonymized and accumulated data is utilised for different capabilities, including to help us distinguish and remediate any bugs and work on our Foundation’s exhibition. The Organization might involve such data in various ways, including inward examination, investigation, and exploration. For our own or their purposes, we may share this information with third parties in anonymized or aggregated form so that no one can identify you.

 

We have a Twitter feed, Facebook pages, Instagram accounts, and LinkedIn profiles. You can use our social media plug-ins, participate in our contests, post content, share content from our Platform, and interact with us through social media. We may receive information like your user ID, profile picture, photos you post, and similar data when you interact with us on social media. This information is typically determined by your privacy settings on the relevant social media sites. The information may be used for the purposes outlined in this Policy. Your utilisation of web-based entertainment locales is fundamentally represented by the webpage administrators’ protection arrangements and terms of administration, and the data you share with us and others is to a great extent constrained by the security settings you have laid out at those destinations.

 

Information on Payment: When you use the Platform to purchase our products, you may provide payment information, such as credit card numbers and billing information, through third-party intermediary PCI-DSS compliant service providers. The PCI/DSS-compliant payment processing service to which the Company subscribes receives the payment information directly from you via the Platform. The Company does not process or store the payment information unless otherwise specified in this Agreement. In addition, these intermediaries are only permitted to process payments on our behalf and may not store, retain, or use your billing information in any way.

 

You are responsible for keeping your password and access information private if you use the Platform. You are answerable for confining admittance to your PC, cell phone, and so on.. What’s more, you consent to acknowledge liability regarding movements of every kind under your secret word. We can’t get any data you discharge on your own that you demand us to deliver, or that is delivered through one more outsider to whom you have given admittance.

Calls may be recorded by our customer service representatives for quality and training purposes.

How will personal information be shared?

Just the people approved by us will approach your Own Data. We will only share your Personal Information with the following individuals, who are either bound by this Policy or use safeguards at least as strong as those outlined in this Policy:

  • third parties and our subsidiaries;
  • Specialist organisations who perform administrations for our sake in view of our guidelines which inter alia with magnificent accomplices giving excellence administrations to the Clients. However, these service providers won’t be able to use or share this information unless it’s absolutely necessary for them to perform services for us or to follow the law;
  • We don’t lease or offer your Own Data to any outsider.

Would it be advisable for us we intend to consolidate/sell all or significantly all of our business to another business element or comparative other exchange or be expected by that business substance, we might move or uncover your Own Data to that business element and may gather, use or unveil such data for the reasons for assessing the proposed exchange or for working and dealing with the undertakings of the obtained business or for different purposes recognized in this Strategy.

We might impart Individual Data to our other corporate elements who might involve the expressed data as per this arrangement to help identify and forestall data fraud, extortion, and other possibly unlawful demonstrations; to stop people from abusing our Platform, connect related or multiple accounts. On the off chance that you have any issue with such sharing, we demand not to give us any data.

We might hold different organisations and people to carry out roles for our benefit predictable with this strategy. Models incorporate request handling organisations, dispatch organisations, information examination firms, client service subject matter experts, email sellers, web-facilitating organisations, and satisfaction organisations (e.g., organisations that coordinate mailings). Personal information may be given to these third parties for the purposes of their work, but they are not allowed to use it for any other purpose than working for us and in accordance with this policy.

Moreover, in certain examples, you might be offered the valuable chance to agree to impart your data to an outsider, for example, an occasion or advancement co-support. Assuming that you assent, we will impart your data to such outsiders, and the data you give might be involved by such outsiders for their own motivations and as per their own strategies.

We reserve the right, notwithstanding anything to the contrary in this policy, to disclose Personal Information when required to do so by law or when we have reasonable grounds to believe that doing so is necessary to comply with judicial orders or other legal processes. We might unveil Individual Data to policing, outsider freedoms proprietors, or others in the entirely pure intentions conviction that such exposure is sensibly important to: enforce our Policy or Terms and Conditions; respond to claims that content, such as an advertisement or posting, infringes on the rights of third parties; or safeguard the personal safety, property, or rights of our customers or the general public.

PRESERVATION OF PERSONAL DATA:

We will hold your Personal Information just for however long it is sensibly allowed or expected by relevant regulation or administrative prerequisites. We may likewise hold your Personal Information for however long it is important to satisfy the reasons for which it was gathered (counting for meeting any legitimate, regulatory, bookkeeping, or other revealing prerequisites). Your Personal Information is defended against unseemly access and divulgence, according to this Arrangement.

Cookies are little documents that a website or its specialist co-op moves to your PC’s hard drive through your Internet browser (assuming that you permit), empowering the webpage’s or specialist co-op’s frameworks to perceive your program and catch and recall specific data. For example, cookies help us recall and cycle the things in your shopping basket. Additionally, they assist us in comprehending your preferences based on previous or current site activity, enabling us to improve our services. Cookies also assist us in compiling aggregate data regarding site traffic and interaction in order to provide improved website tools and experiences in the future.

We additionally keep up with fitting and satisfactory regulatory, specialised, and actual shields to safeguard your Personal Information against coincidental, unlawful, or unapproved obliteration, misfortune, adjustment, access, divulgence, or use.

REFUSAL TO GIVE CONSENT

You have the right to any time withdraw your consent to the collection, use, and/or disclosure of your Personal Information as outlined in this Policy by writing to us at <mail id>. Where you give area data by means of a portable application, you might switch off your area administrations whenever. Please be aware that any processing we carried out prior to obtaining your consent is still legal. Given that, despite such solicitation, this data might be held to consent to our legitimate commitments, resolve questions and implement our arrangements.

HOW WE STORE YOUR INDIVIDUAL DATA

We might store Individual Data utilising our own safe on location servers or other inside facilitated innovation. Your Own Data may likewise be put away by outsiders by means of cloud administrations or other innovation with whom the Organization has contracted to help the Organization’s business tasks.
These outsiders don’t utilise or approach your Personal Data other than for distributed storage and recovery, and the Organization requires such gatherings to utilise basically the very level of safety that we use to safeguard your Personal Data.

REMOVAL OF INDIVIDUAL DATA

We will just involve your Personal Data for those reasons and guarantee your security is safeguarded. Personal Information that is no longer required will be permanently de-identified or deleted in a manner that is reasonable.

DO WE UTILISE “COOKIES”?

Your Platform preferences and activities may be tracked by us. Cookies are tiny data files that a website transfers to your computer’s hard drive when you use a web browser (if you allow it). They keep a record of what you do on the Platform, making it easier for you to return to the site in the future. The Treats might store different data, including the times you access the Stage, enlistment data, and the times you view a specific page or other thing on the Stage. Most major websites use cookies regularly to better serve their customers. Although most browsers are made to accept cookies, they can easily be changed to block them.

Your consent to our use of cookies by continuing to use the Platform. Assuming that you can’t help contradicting our utilisation of cookies, you can obtruct them in your program setting, however you might lose some usefulness on the Stage.

 

WE USE COOKIES TO:

 

  • Comprehend and save the preferences of the customer for future visits monitor ads.
  • Gather total information about site traffic and site corporations to offer better site encounters and devices later on. We may likewise utilise believed outsider administrations that track this data for our benefit.
  • You can have your PC caution you each time a cookie is being sent, or you can decide to switch off all cookies. You do this through your program settings. To learn how to change your cookies, you can look at the help menu of your browser.
  • Some features won’t work if you disable cookies. It will not have any effect on the customer’s experience, which makes your website experience more efficient and may not work properly. You will still be able to place orders, though.
COMMENTS AND CONTENT FROM CUSTOMERS

If you post comments or content to our Platform, you should be aware that the information you provide may be viewed, gathered, or used by third parties. We cannot guarantee that third parties have not copied the information you provide or will not use it in any way, and we are not responsible for the information you choose to provide.

LINKS TO ADVERTISEMENTS OR WEBSITES FROM THIRD PARTIES.

We might show connections to sites claimed or worked by outsiders on our Foundation. Please be aware that these websites are independent of the company and that, even if the company provides the website’s owner with information or products, the company has no control over the content there. The Organization isn’t making any portrayals about, embracing, or tolerating any liability regarding the substance or the utilisation of such a site. Furthermore, we disclaim all liability for any harm or loss caused by using a third-party website. You ought to continuously peruse an outsider site’s agreements and protection strategy prior to getting to or utilising it.

ANALYTICS FROM THIRD-PARTY SOURCES:

We use analytics services from third parties to look at how you use the Platform, create activity reports, gather demographic information, look at performance metrics, and look at other data about how you use the Platform, mobile devices, and the internet. Cookies and other technologies are used by these third parties to help us analyse the data, provide it to us, and, in some cases, link it to other data held by our environments or environments of third parties. You agree to handle data about you by these examination suppliers in the way and for the reasons set out in this Arrangement.

CAREER OPPORTUNITIES:

Through our Platform, you can submit your resume and other information to be considered for employment opportunities at the Company. Data obtained through continued entries will be kept classified. We might reach you for extra data to enhance your resume, and we might utilise your data inside the Organization or save it on document for later use as we settle on our employing choices.

 

MINOR

We do not knowingly collect Personal Information from anyone under the age of eighteen (18), and the Platform is not intended for use by children under the age of eighteen (18). You are welcome to browse our Platform if you are under the age of 18, but please do not provide us with any personal information. For instance, you can’t enrol. We will delete the information from our files if we learn that we have accidentally received Personal Information from a visitor under the age of eighteen (18) on the Platform.

 

SAFETY

We make every effort to safeguard the personal information against unauthorised access, disclosure, use, or modification, as well as loss or theft, using security measures that are appropriate for the sensitive nature of the data. Personal Information is safeguarded in a variety of ways by us. They include:

  • Actual Measures: restricted office access, locked filing cabinets, and alarm systems
  • Tools: passwords and encryption, utilising by and large industry best practices.
  • Hierarchical Controls: confidentiality agreements, security clearances, staff training, and access restrictions based on who needs to know.
  • Security online is also important. To prevent unauthorised use of your Personal Information, we use security measures like encryption and authentication tools. Our servers and network are shielded from unauthorised users’ attempts to access and alter data stored on them by firewalls.
  • In addition, we make every effort to keep your Personal Information accurate and up-to-date in the best way possible, as this may be required for the reason that it was collected. We appreciate the significance you place on the Personal Information you provide to us.

As a result, we have (i) taken every reasonable step to safeguard this information and prevent unauthorised access to or misuse of it;

ii) permit review and editing of the same.

Only a select few individuals with special access rights to such systems and who are required to keep the information confidential have access to your Personal Information, which is stored behind secured networks. When a customer enters, submits, or accesses their information, we employ a variety of security measures to safeguard your Personal Information.

However, if a third party gains unauthorised access to or misuses the Personal Information, we shall not be liable to any Customer for any direct, indirect, consequential, or other loss or damage.

 
PRIVACY OVERVIEW


If it’s not too much trouble, note that we might audit and change this policy infrequently. At the point when changes are made, a notification will be sent of the ‘Modified (date)’. Advising you to review the newly posted terms, which have an updated effective date and go into effect immediately. If you continue to use the Platform after any changes have been made, you are indicating your future acceptance of the revised Policy and any changes there onwards.

 

PRIVACY CONCERN

If you are concerned about the handling of your Personal Information, or if you have any complaints or queries related to your Personal Information or our Policy, please contact:
<CONTACT DETAILS OF CONCERNED PERSON>

 

REFUND & RETURN POLICY (Updated on <DATE>)
RETURNS, REFUNDS, and Cancellations

Step 1: If you received the wrong or expired product, submit a return or replacement request within seven days of delivery. Kindly raise a request at <MAIL ID> with the Request ID and contact details. You can likewise raise a request with us via chat option. Within two days of the delivery date, submit a return or replacement request if a product is damaged or missing.

Step 2: Your return request will be reviewed within two business days.

Step 3: Once we have looked over your request for a return, we will send our courier partner to pick up the products that were delivered.

Step 4: You must self-ship the product through a dependable courier partner if our reverse pick-up service is unavailable at your location. We will credit your Paytm Wallet or Cash Wallet for the courier fees.

Step 5: Once we receive your product(s), we will compare them to the claim and begin the replacement or refund process as appropriate. Kindly note that replacement will depend on the availability of stock.

 

Under what conditions might I point return/replace my item?

 

Incorrectly delivered products, expired items in the delivery, damaged products upon delivery (physical damage or tampered packaging), or incomplete orders.

 

In which situations will return or replacement requests not be considered?

 

1. Products that have been opened, used, or altered.
2. Missing original packaging, including mono cartons, labels, etc.
3. Return or replacement requests generated after 7 days from the date of delivery.
4. Damage or missing product reports submitted after 2 days from the date of delivery.

 

How are returns processed?


Upon initiating a return request for a product, a pick-up is scheduled, and our courier partners will collect the item within 5-7 business days after receiving your return request. The item is then sent to our warehouse, where our quality control team checks it. Once the product passes the quality control check, a refund is initiated.

 

Is it possible to cancel my order?


Certainly. Please contact us at <CONTACT NO> (Mon-Sat | 9 am to 6 pm), and we will assist you in cancelling the order.
TERRA TTROVE retains the right to cancel any order without prior customer confirmation and may verify any order before shipping, possibly requiring verbal or written confirmation from the customer.

 

How will I receive the refund for my cancelled or returned product?


For prepaid orders, the money will be refunded to the bank account/credit/debit card or the original payment method within 7 business days. Cash on Delivery orders require customers to provide bank details for the refund.

 

What is the timeframe for receiving a refund for a cancelled order or returned product?


Refunds for order cancellations will be processed within 7 business days. In the case of returns, the refund is initiated after the product reaches our warehouse and passes the quality check. The entire process takes approximately 2 weeks after the return is picked up.


Can I return only part of my order?


Certainly. You can return any eligible products within 7 days of delivery.

SHIPPING POLICY (Updated on <DATE>)

What is the shipping cost?


A shipping fee of Rs. < > is applicable to all orders below Rs. < >.

 

How long does it take for my order to be delivered?
Please check the order details page for estimated shipping and delivery timelines. Orders typically take 5-7 days to reach you after dispatch.


If your order includes multiple items, please be aware that they may arrive in separate shipments. The provided delivery times are approximate, and unforeseen delays may occur beyond our control. We will keep you informed in case of any delays.

 

What should I do if there’s a delay in my order dispatch?
We strive to deliver your products within the estimated timeframe. If your package hasn’t reached you by the expected delivery date, please contact us at < > or call us at < >. We will make every effort to address and resolve any issues.

 

My order has been shipped. Can I track it?
Upon dispatch, you will receive an email containing the tracking number details and information about the courier company handling your order.

 

Additionally, you can go to My Accounts → Orders and track the order status from the details page.
Tracking information becomes available 24 hours after your order leaves our warehouse.

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